At Nuwtrasweet, we aim to provide high-quality products and reliable service. Because our products may include food ingredients and food chemical products, returns and refunds are handled carefully to maintain product safety and quality.

1. Eligibility for Return

A product may be considered for return or replacement if:

• The wrong product was delivered.
• The product was damaged during delivery.
• The product has a confirmed manufacturing defect.
• The delivered product does not match the confirmed order.

Customers should contact us as soon as possible after receiving the product.

2. Damaged Products

If a product arrives damaged, please provide clear photographs and relevant order information to our customer support team. We will review the issue and determine whether a replacement or refund is applicable.

3. Wrong Product

If we send an incorrect product, please contact us with your order details. After verification, we may arrange a replacement or refund according to the circumstances.

4. Non-Returnable Products

For safety and quality reasons, opened, used, contaminated, or improperly stored food ingredients and chemical products may not be eligible for return or refund.

5. Refund Process

If a refund is approved, the refund will be processed using the applicable payment method or another mutually agreed method.

The processing time may vary depending on the payment provider or financial institution.

6. Cancellation

Order cancellation requests should be submitted as early as possible. Once an order has been processed, dispatched, or customized according to customer requirements, cancellation may not be possible.

7. Contact Us

For return, replacement, or refund requests, please contact Nuwtrasweet with your order details and a description of the issue. Our team will review the request and provide the appropriate solution.